Customer Interview Script Template

Preview of the template layout (illustrative).

A ready-to-run customer interview script with opening, context, problem-exploration and wrap-up questions, plus a notes and synthesis section.

Each section includes short guidance notes so you know what to write and why it matters.

What’s included

• Pre-interview checklist and consent wording
• Warm-up, context and problem-discovery question sets
• Follow-up prompts that avoid leading questions
• Interview notes and synthesis tables
• Guidance on running and recording interviews

How to use it

1. Complete checkout and download the file from your order confirmation or account page.
2. Open it in Microsoft Word and read the instructions section first.
3. Work through each section, replacing the guidance notes with your own content.
4. Save a copy for each project you use it for.

Get the template